SCW’s primary purpose in collecting personal information of its clients is to enable SCW to fulfil healthcare commitments by providing a thorough and full assessment and care of the client. SCW only uses personal information to provide clients with services associated with being a client of SCW.

In the case of clients, personal information may be used to:

• administer and manage your healthcare, including charging and billing and the collection of debts;

• verify your identity

• provide you with special offers you may find of interest;

• provide you with information on new products or services to be offered by SCW

• improve services;

• research and develop SCW’s services to you, the client

• address information technology requirements, systems maintenance and development issues;

• keep you informed about matters related to SCW and our practitioner profession’s activities;

• measure consumer interest in SCW’s services.

SCW does not sell or licence personal information.

SCW will disclose personal information to a third party:

• Where it is necessary to provide the services mentioned above or to provide you with information requested by you. These third parties include persons and organisations which assist SCW with services like hospital admission, GP care, x-ray referral, Medicare, work cover and insurers as required. 

• to meet the disclosed purpose for which it was collected;

• as required by law; or

• with the consent of the individual providing the personal information.

Where personal information is disclosed to third parties, SCW seeks to ensure that they comply with the requirements of the Privacy Act. However, SCW is not responsible for the misuse of personal information by these third parties.

While SCW takes all reasonable steps to ensure that these parties have and enforce an adequate privacy policy, SCW is not responsible for the misuse of personal information by these third parties.

Link to this privacy policy is available via seedchiropractic.com.au and also upon request from clients.

SCW takes reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification or disclosure. SCW imposes strict rules on its employees who have access to the databases that store personal information and/or to the servers that host SCW’s services. While SCW uses all reasonable endeavours to ensure that you provide personal information in a secure environment, no data transmission over the internet can be guaranteed as totally secure. SCW does not accept responsibility for the security of information transmitted to SCW over the internet.

An individual has the right to access and, if necessary, to correct personal information provided to and held by SCW. For security reasons, a written request for access to SCW’s management team (contact details below) may be required. SCW takes all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and current. However, the accuracy of the information SCW holds depends to a large extent on the information clients provide. Individuals who have provided personal information can assist SCW in meeting this criterion by notifying SCW of changes to their personal details.

SCW is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently.  SCW believes that in receiving your complaint, SCW is provided with a valuable opportunity to improve the services SCW delivers to you and maintain your confidence in SCW and SCWs services.

SCW is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently.  SCW believes that in receiving your complaint, SCW is provided with a valuable opportunity to improve the services SCW delivers to you and maintain your confidence in SCW and SCW’s services.

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by SCW you may notify SCW of your complaint by emailing it in writing to hello@seedchiropractic.com.au and/or mailing it to 406a Hampton Street , Hampton 3188.

SCW will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of the complaint.

Individuals wishing to access their own personal information or seek further information about SCW’s privacy practices can contact in writing: Seed Chiropractic Management, 406a Hampton Street , Hampton 3188.

Should an individual feel that their complaint has not been properly managed or adequately resolved by SCW they can direct their complaint to:

AHPRA. 1300 419 495

Health Complaints Commissioner 1300 582 113

This Privacy Policy will be reviewed and updated by SCW from time to time. Updated versions of this policy will be published on this website.

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au

Date last revised: AUG 2020